The Royal Dalhousie places great importance on the privacy and protection of its clients’ and visitors’ personal information. This policy aims to clearly and transparently describe the practices we adopt to ensure the confidentiality of the information we collect, including the types of data collected, how it is used, how it is retained, and the measures implemented to protect it.
By browsing the Royal Dalhousie website, you agree that your personal information will be used in accordance with this privacy policy.
Collection of Personal Information
When you interact with us, whether online or offline, we collect certain personal information as part of our services, particularly during reservations, communications, or specific requests. This information includes:
- Name, email address, phone number, and mailing address.
- Payment information (e.g., credit card number, expiration date, CVV code), transmitted only through our booking platform or by phone for security purposes.
- Preferences or special requirements related to your stay (e.g., adapted room, crib, etc.).
Important Recommendation:
We strongly encourage you not to transmit sensitive information by email or via social media to ensure the security of your data.
Use of Personal Information
We use your personal information for the following purposes:
- Managing your reservations and responding to specific requests.
- Communicating with you about your reservations and stay.
- Processing necessary transactions and payments.
- Improving our services and personalizing your experience.
- Complying with our legal obligations.
Your personal information may also be used, with your explicit consent, to send you special offers or promotions via our newsletter. You may unsubscribe at any time by clicking the unsubscribe link included in each email or by contacting us directly.
We are committed to never selling or sharing your personal information with third parties for commercial purposes.
Accessing and Managing Your Personal Information
In compliance with applicable laws, you have the right to:
- Access the personal information we hold about you.
- Request that your information be updated or deleted.
To exercise these rights, please contact us at: administration@royaldalhousie.com.
We will take the necessary measures to verify your identity before responding to your request.
Protection of Personal Information
We implement rigorous measures to protect your information from unauthorized access, loss, modification, or disclosure. These measures include:
- Using encryption technologies and firewalls.
- Restricting data access to employees who require it as part of their duties.
- Regularly training our staff on personal data protection.
In the event of a data breach, we will promptly inform you if there is a real risk of significant harm, in accordance with legal requirements.
Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. By default, your data will be deleted 24 months after your stay, except in cases of a new reservation or subscription to our promotional list.
Use of Cookies
We use cookies to enhance your experience on our website and analyze traffic. You can manage your cookie preferences at any time through your browser settings.
Data Protection Officer
For any questions or concerns regarding this policy or your personal information, please contact our Data Protection Officer:
Royal Dalhousie Administration
225 Côte de la Montagne
administration@royaldalhousie.com
1.418.953.4631
1.877.360.3266
Policy Updates
This policy is subject to updates to reflect changes in our practices or applicable laws. We encourage you to review this page regularly to stay informed.
Last Updated: November 20, 2024